Last updated: August 21, 2025

Your satisfaction is important to us at getcartsonline.store. We recognize that sometimes, things do not meet your expectations or run into unexpected problems. We have developed a detailed refund policy to provide you peace of mind while shopping with us.

Easy Returns within 14 Days

• If you are dissatisfied with your purchase, you may return it within 14 days after delivery for a full refund.

No Restocking Fees

• We do not set any restocking fees for returned merchandise.

Incorrect Item Shipped

• If you discover you received an incorrect order, please send us an email at support@getcartsonline.com with photos of the wrong product.

Change of Mind

• We allow 14 days after delivery product exchanges in the event that you change your mind. Please contact our customer support team by email. 

Cancellation after ordering

• You may request a cancellation for your order with in 24hrs of placing an order.

* Please note that we will assist you with all we have if it has not been processed.

Never Arrived

• If a product you purchased fails to arrive (according to the tracking details) you may be eligible for a refund.
• To request a refund (only within 14 days) please contact our Customer Support team.

Damaged or Defective Items

• We suggest please inspect your order upon arrival and contact us if the item is defective or damaged so that we can evaluate the issue and make it right.
• To do so please contact our customer support and provide your order details, a clear description of the problem, and any supporting evidence such as photograph or videos.

Faulty Manufacturing

• You have 14 days after the arrival of your product to report any problem with your product, if the product does not work.

Quick Refund Processing

• We will email you once we’ve received and reviewed your return and let you know if the reimbursement was approved or not.
• If approved, you’ll be automatically refunded using your original payment method within 7 business days.
• Please remember that it can take some time for your bank or credit card company to process and post the refund, too.

If more than 10 business days have passed since we’ve approved your return, please contact us at support@getcartsonline.com

How to initiate a refund process?

To initiate a refund request, please contact us by emailing. 

What documents are required for refund?

Provide relevant details, including your order number, date of purchase, the reason for your refund request and pictures of the product you have received.

When to expect a return?

It can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we’ve approved your return, please contact us at support@getcartsonline.com

Changes to Policy

Policy changes are a natural and necessary part of evolution. They occur in response to various factors. Therefore, getcartsonline.store retains the right to amend the policy at any given time, with such changes taking effect immediately upon being posted on the website.

Customer Support

We have a committed Customer Service Team on hand to assist you at every stage. We can be reached by email or live chat if you have any issues regarding returns, or order-related matters.

Contact us:
Please contact our customer service with any inquiries or needs.

Trade Name: GetCartOnline
Email: support@getcartsonline.com
Phone: +1(520)683-1144
Australia Address: TNHS 6, 438 Morris Rd, Truganina VIC 3029, Australia.
United States Address: 37-15 73 Rd Street Suite 210 Jackson Heights, NY 11372, United States.
Operating Hours: Monday to Saturday | 09:00am – 06:00pm (EST)

We appreciate you selecting GetCartsOnline.store. We are eager to assist you.