Last updated: August 21, 2025

General Questions

Q: Where does GetCartOnline Design Shop operate?

A: GetCartOnline Design Store operates exclusively within the Australia. We are an online retailer serving customers across England, Scotland, Wales, and Northern Ireland.

Q: What products does GetCartOnline Design Shop sell?

A: We specialized in men's and women's leather jackets. You can explore our full range directly on our website.

Q: How do I place an order?

A: Simply browse our leather jackets collections, select your desired size and quantity, and add them to your cart. When you're ready, proceed to checkout and follow the steps to complete your purchase.

Q: Can I change or cancel my order after placing it?

A: If you need to change or cancel your order, please contact us as soon as possible at our customer service business email support@getcartsonline.store. We'll do our best to accommodate your request, but please note that once an order has been processed for shipping, we might not be able to make changes.

Shipping & Delivery

Q: What are your shipping costs?

A: We're pleased to offer free standard shipping on all orders delivered within the Australian. There are no additional shipping charges for your leather jackets purchases.

Q: Where do you deliver?

A: We deliver to all customer addresses across the entire Australian.

Q: How long will it take to receive my order?

A: Our total estimated delivery time is 8-11 business days. This includes:

• Handling Time: 1 to 2 business days (Monday to Friday) for us to process and prepare your order.
• Transit Time: 7 to 9 business days (Monday to Friday) for the carrier to deliver your package.

Q: What is your order cut-off time?

A: Our daily order cut-off time is 5:00 PM GMT (Sydney). Orders placed after this time will begin processing on the next business day.

Q: How can I track my order? 

A: Once your order has been shipped, you'll receive a Shipping Confirmation email that includes your tracking number. Please allow up to 24 hours for the tracking information to become active.

Q: What if my delivery is delayed?

A: While we strive for timely deliveries, unforeseen circumstances can sometimes cause delays. If your order is significantly delayed beyond the estimated time frame, please contact us, and we'll investigate its status.

Returns & Refunds

Q: What is your return policy?

A: We accept returns for both defective (faulty) and non-defective T-shirts.

Q:What is the return window?

A: You can return an item within 30 days from the date you received your order.

Q: What condition must the product be in for a return?

A: Returned leather jackets must be in new condition only. This means unworn, unwashed, undamaged, with all original tags attached, and in original packaging (if applicable).

Q: Do I have to pay for return shipping?

A: Yes, the customer is responsible for the cost of the return shipping label. We recommend using a track able service.

Q: Do you charge restocking fees?

A: No, we do not charge any restocking fees for returns or exchanges.

Q: How long does it take to process a refund?

A: Once we receive and inspect your returned item, we'll process your refund within 10 days. The time it takes for the funds to appear in your account may vary depending on your bank.

Q: Can I exchange a Leather jacket?

A: Yes, we accept exchanges. Please contact our customer service team to arrange an exchange for a different size or color, subject to availability and the conditions outlined in our Return And Refund Policy.

Contact Information:

Business Name: GetCartOnline

Business Hours: Monday to Friday, (9:00 AM - 5:00 PM) GMT (Sydney)

Business Number: + 1 (520) 683-1144

Business Email: support@getcartsonline.store

Business Address: Tnhs 6 438 Morris Rd, Trugania VIC 3029, Australia.